We have a "30-day return policy". If you are not 100% satisfied with your purchase you can call our customer care to return the product unopened and you will be given store credit. Please understand that we will not be able to accept opened or used products.
- You will have to contact our customer care within 30 days of receiving the product.
- When you call our care for the return, you can choose to mail the product to us directly or request for a 'return with courier collection' in which case the bill for the courier will be presented to you at the time of pickup.
- Once the returned product reaches our warehouse it will be subject to inspection to approve the return.
- Please understand that we will not be able to approve return of products that have been opened or damaged due to usage or wear and tear.
- Products that involve installation are not eligible for return once the product has been installed.
- The returns policy is not applicable on Flowers/Gifts/Consumables like Foods/Beverages. All good must be in original condition and NOT OPENED. As you can understand, any product once opened cannot be resold and the vendor cannot bear this loss.
If any product ordered from us is not received in good condition, is damaged or defective, or if product delivered is different from what you had ordered, we have a "No Questions Asked" replacement policy for upto 7 days from the day of delivery. Please contact our customer care immediately to return the product unused, and in the same condition as you received it, in its original packaging along with original tags, for a replacement. The following are the steps:
- Please do not accept delivery of any item whose outer packaging is damaged or tampered with in any manner
- Please contact customer care immediately if you open the packaging and discover that the item is damaged or if the wrong product was delivered.
All our products are insured against theft and damage. If you receive any product damaged during shipping please contact our customer care immediately and we will have it replaced for you. The insurance is valid till the product is delivered to the customer. Any theft or damage that happens after the delivery will not be covered by the insurance.
This policy does not cover products damaged by usage or wear and tear. Products that include installation, once installed will not be eligible for any exchange/return. In case we are unable to replace the damaged / defective product, we will refund your amount.
In the event you return any product which is delivered to you in damaged/defective condition, we will also refund the shipping charges applicable to that item.
You may return the product to us in the following ways:
- You may contact our Customer Care within 30 days of having received the product and request a return/exchange.
- Once you have approval from Customer Care, we will have the product picked up by the logistic partner along with the original invoice.
- We will not be able to accept returns which are not accompanied by the relevant original invoice.
Once the damaged product is back in our warehouse we will initiate the refund. Please understand that banks usually take upto 10 business days to reflect the money in your account, from the time the refund is initiated. Please read our Refund policy to understand the refund better.
We will refund the money the way the payment was made. If the payment was by Credit Card or Net-Banking, we will refund the Credit Card or Net-Banking account. If the payment mode was Cheque or DD, we will send you a cheque. Cheques will be sent only to the billing address of the customer.
The refund process will be initiated once we have received the product(s) at our warehouse. Typically refunds are processed in less than 10 working days but in case of payments by Cheque or DD, it may take a few extra days for the cheque to be delivered to your billing address, and for the funds to be credited to your account, once you deposit the cheque.
Please note that we shall not be responsible for any delays in credit to the Cardholder's credit card account as that is managed by the Cardholder's issuing bank.
Please call us on +91 11 64605555 or get in touch with us if you have any questions.
Price protection policy
We at Indiasupplement.com strive to provide the best price to you at all times. We offer a 48-hour price protection for orders that were placed within 48 hours of price change. You can contact our customer care if the product you have ordered has a lower price less than 48 hours after the order was placed and we will refund the difference .
- Please call our customer care on +91 11 64605555 for cancellation by mailing us on firstname.lastname@example.org
- If you cancel your order before the product is shipped we will cancel the order and give you a complete refund of the entire amount.
- Once the product has been shipped or after delivery, you can request for a replacement of the product if it is damaged. Please read our replacement policy for the same.